Shipping Policy
Understand how PadPet processes and delivers your orders worldwide.
Last updated: September 20, 2026
1. Order Processing Time
At PadPet, every order goes through an order verification and fulfillment process before shipment. Processing time may vary based on product availability, inventory location, order volume, and selected shipping service.
- Orders are prepared after successful payment confirmation.
- Some products may require additional processing time before dispatch.
- Customers receive order updates when shipment information becomes available.
2. Shipping Methods and Delivery Estimates
PadPet provides different shipping options depending on product type and destination. Delivery estimates are calculated according to the selected shipping method, destination country, customs procedures, and local carrier conditions.
Estimated delivery times are not guaranteed delivery dates because international shipments may be affected by factors outside PadPet control.
3. Tracking Your Order
When tracking information is available, customers can use the provided tracking number to follow shipment progress. Tracking updates may require additional time after the package leaves the fulfillment facility.
4. International Shipping and Customs
International orders may pass through customs inspection. Customers are responsible for providing accurate shipping information. Delays caused by customs clearance, incorrect addresses, weather events, or local delivery limitations may affect delivery time.
5. Delayed or Lost Shipments
If an order appears delayed, customers should contact PadPet support with their order number and tracking information. Our team will review available shipment details and assist with the next steps.