Return Policy
Learn how PadPet handles returns, refunds, and product concerns.
Last updated: September 20, 2026
1. Return and Refund Eligibility
PadPet reviews return and refund requests individually to provide a fair solution for order issues. Eligible cases may include damaged items, incorrect products, missing items, or confirmed product quality problems.
2. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact PadPet support with:
- Order number.
- Description of the issue.
- Clear photos or videos showing the problem.
This information helps our team verify the issue and provide an appropriate resolution.
3. Product Quality Issues
Products that arrive with manufacturing defects, missing components, incorrect variations, or functionality problems may qualify for review. Customers should report issues within a reasonable period after delivery.
4. Refund and Replacement Process
After reviewing a request, PadPet may provide a replacement, refund, or another appropriate resolution. Refund processing time depends on the payment provider and banking procedures.
5. Cases Not Covered
- Incorrect address information provided by the customer.
- Customer selected the wrong product option or variant.
- Damage caused by improper use after delivery.
- Requests that do not meet return requirements.