Privacy Policy

1. Information We Collect

We may collect information you provide directly to us when you create an account, place an order, contact support, subscribe to updates, or otherwise interact with PadPet.

• Account information such as your name, username, email address, and account preferences.
• Order and delivery information necessary to process purchases and fulfill orders.
• Communications you send to customer support or through website forms.
• Technical information such as browser type, device information, IP address, and website activity.

2. How We Use Information

We may use collected information to:

• Create and manage customer accounts.
• Process, fulfill, and support orders.
• Provide account verification, password recovery, and security notifications.
• Respond to questions, support requests, and customer communications.
• Improve website performance, products, services, and user experience.
• Detect fraud, abuse, security incidents, or misuse of our services.
• Comply with applicable legal and regulatory obligations.

3. Cookies and Similar Technologies

PadPet may use cookies and similar technologies to maintain sessions, remember preferences, understand website usage, improve performance, and support security features. Browser settings may allow you to block or delete cookies, although some website features may then work differently.

4. How Information May Be Shared

We do not sell personal information. Information may be shared with service providers when reasonably necessary to operate the store and provide requested services.

• Payment processors used to complete transactions.
• Shipping, fulfillment, and supplier partners involved in order delivery.
• Hosting, security, analytics, authentication, and email service providers.
• Government authorities or other parties when required by applicable law.

5. Payments

Payment information may be processed by third-party payment providers. PadPet may receive transaction-related information from those providers, but sensitive payment credentials may be handled directly by the payment provider according to its own privacy practices.

6. Data Security

We use reasonable technical and organizational safeguards intended to protect information against unauthorized access, alteration, disclosure, or loss. No internet-based service can guarantee absolute security, and customers should also protect their account credentials.

7. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and satisfy applicable legal obligations.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, objection, or portability of personal information. You may contact us to make a privacy-related request.

9. Third-Party Services

Our website may link to or integrate with third-party services. Their handling of information is governed by their own privacy policies, and PadPet is not responsible for the privacy practices of independent third parties.

10. Children's Privacy

PadPet is not intended to knowingly collect personal information from children where parental consent or other authorization is required by applicable law.

11. International Users

If you access PadPet from another country, information may be processed in jurisdictions different from your own. Where required, we take reasonable steps to handle information in accordance with applicable privacy requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated revision date.

13. Contact Us